Shipping & returns

We ship your order immediately after receipt of payment. Here is an overview of our shipping options and costs:

Shipping

Austria:
Up to € 50,00 order value – € 3,95
From € 50,00 order value – free shipping

Germany:
Up to € 150,00 order value – € 9,95
From € 150,00 order value – free shipping

Belgium, Bulgaria, Denmark, Estonia, Finland, France, Greece, Great Britain, Ireland, Italy, Croatia, Latvia, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Poland, Portugal, Romania, Sweden, Slovakia, Slovenia, Spain , Czech Republic, Hungary, Cyprus:
Up to € 200,00 order value – € 11,95
From € 200.00 order value – free shipping

Switzerland*:
Up to € 250,00 order value – € 14,95
From € 250,00 order value – free shipping

Egypt *, Liechtenstein *, Norway *, Russia *:
Up to € 300,00 order value – € 16,95
From € 300,00 order value – free shipping

* Please note that customs fees may apply for parcels to Non-EU-countries! These are to be carried by the recipient without exception.

For a delivery to countries that are not in the list, please contact: shop (at) dancingshiva (dot) at
We will inform you about options and shipping costs!

Pick-Up: Pick-up at the store

Alternatively, you can pick up your order directly in our shop! The day after your payment is received, your order is ready for you. Please note that if you pay by bank transfer, your order will only be available the day after we receive the transfer – usually 2-3 business days after you have made the transfer.

Our address:

Dancing Shiva Superfoods
Neubaugasse 58
1070 Vienna
Tel: (+43) 1 524 78 43
Mon – Fri 11:00 – 19:00
Sat 11:00 – 18:00

Recycled packaging

We receive dozens of shipments a week in perfectly fine cardboard boxes. Instead of simply disposing this packaging material, as many other companies do, we have decided to reuse the packaging and send our online orders in them. This does not look very fancy, but it helps to save a lot of packaging waste and resources! If we run out of recycled cardboard sometimes, you will receive your order in an environmentally friendly package of paper and compostable fillers.

Returns

If you decide otherwise, you have 14 days after receiving your order to return items to us. Please read the cancellation policy for details about the return.
Excluded from the return are products whose packaging has been opened and used products.
If you have reason to complain about a product, please do not hesitate to contact us at shop (at) dancingshiva (punkt) at. We will find a solution!